Sandals Halcyon Beach in Castries

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Comments 5

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  Alana Mathurin

  :: 26 May 2018 22:36:54

  I love Thursday's, it's a great Creole lunch, good for a business lunch or if you are just a Creole food fanatic!

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  Rachael A

  :: 02 May 2018 01:12:09

  My husband and I spent a blissful week and a half at Sandals Halcyon and it was absolutely wonderful. The resort is the smaller of the three Sandals resorts on the island and I loved that about it. It felt very personal and was very relaxing for us on our honeymoon. It doesn't have as many options for food as the larger resorts but there is a free shuttle that takes you to each of the larger resorts which takes about 15 minutes in either direction, this one is right in the middle. We also had a room with butler service and Claudia spoiled us with surprises daily. Also, Trish one of the activity coordinators was also so much fun! We had an amazing time and I would love to be back there right now!

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  Brianna Seymour

  :: 14 April 2018 19:53:28

  We just got back from staying at Sandals Halcyon beach April 13, 2018. When we first arrived to the airport in St. Lucia we went through customs and quickly found the Sandals entrance. The bus ride took an hour and 15 minutes to get to our resort. When we arrived we were told they upgraded our room, which had a pool, that we shared with the two rooms beside us. Our room we had booked previously had a view of the ocean while the one they gave us did not. We still did enjoy our room, it was very nice ! My husband and I are in our 20's while the main age range was mainly older. The food was definitely not up to par. There was only one restaurant for breakfast, which was a buffet and only two options for lunch, which got old. There is a shuttle to take you to the other st. Lucia resorts, but they don't go as often as we would've liked. We visited the Sandals Grande resort twice, and noticed how much nicer and bigger that resort was. Their beach was much nicer and so was their pool. Our beach at the Halcyon had numerous people bothering us while we were at the beach, to buy their goods or to book excursions, because the beach is not a private beach. It was annoying if you brought anything with you, since we did not want to leave out our belongings. We did two excursions, the zip line and catamaran and we loved both of the excursions ! The one problem we did run into was that we switched excursions because it was bought as a gift but was going to the same place as our excursion we had already bought. They did not relay that is was a gift to the tour guide at the hotel, so instead of switching the tour for the difference they gave us a bill at the end. Even after we explained it was a gift and we could give them the card number to pay the bill they would not fix their mistake. We did have a nice time but in the future we would definitely look into staying at the Grande.

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  Ronald Hanson

  :: 11 February 2018 09:48:17

  When we arrived at the Halcyon at the end of January on our honeymoon, we were taken to the Club Sandals to check in. We were then escorted to a room, and the staff member told us that we were upgraded, and that we would get it if we were "nice." He proceeded to take us to a garden view room with a small private pool and no soaking tub. It was nice, however we booked a beach view/walkout room with a soaking tub and requested that we please be taken to the correct room instead since this room had neither of those things. Of course, this was not possible because the resort had overbooked, and used the term "upgrade" as a slimy way to avoid fault. We were told that we would be able to have the correct room the following night, but the first night were out of luck, at which point we asked to speak to a manager. The sandals manager was unapologetic, however she offered a lower tier room with a soaking tub for the first night, which we accepted. We then had to ask what would be done for compensation. 3 days of breakfast in bed were offered. That felt pretty pathetic, especially considering food is already included. We had to raise a stink to finally get something more. A candlelight dinner on the beach (supposedly a $199 value...) was what we finally agreed to. At no point from club sandals did we hear an apology, but plenty of "As I said" and "I cannot". The next day we were moved to our correct room. We took a late afternoon nap and woke up to a hot room that evening. The electricity had gone out. We called the front desk and they said a maintenance person was on the way. We waited for at least 30 minutes and had to call the front desk at least once more before an engineer arrived. We sat in the room while he attempted to resolve the issue (removed lights, the bathroom mirror, moved furniture around to get to outlets, etc). The Duty Manager also arrived in the mean time, and was much more apologetic than the previous night's Club Sandals manager. However, we were scheduled to have our make-up candlelight dinner for the previous night's issues and were needing to get ready. To summarize, the issue was not able to be resolved that night, so after dinner we were again moved to another different room for the evening. They prepared the tub for us, and offered a couple's massage and private car to the airport as compensation this time, without us having to ask. We were moved to our correct room the following day. Both days we were told to check to see if our correct room was available by "2 pm". It felt like the days were revolving around that, instead of relaxing like we expected. We did not want to unpack our suitcases comfortably, since we had to keep repacking to move again. 2 nights were essentially screwed up, and we were only there for 5 nights total. Another unrelated screw up by the Halcyon Club Sandals was a reservation for dinner we made for Gordon's at the Grand, was apparently not received by the restaurant. Again, we had to argue, but were finally seated. Another complaint is that the beach at the Halcyon is apparently public. Any time we attempted to go down to relax we were immediately harassed to buy stuff from locals (within 5 minutes). Even saying, "no, we don't have any money," was apparently not good enough and we would have to have long conversations before they would finally leave us alone. Again, not at all relaxing. It's too bad, because for an all inclusive resort the food was quite good and the drinks were not at all watered down. The grounds at our resort were beautiful as well. Of course, these resorts are not cheap. At no point were we compensated for any of the nights. The handling of the first night situation is the primary reason for this rating, the other issues just piled on.

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  zach wisecup

  :: 11 January 2018 16:22:32

  Went to Sandals Halcyon for New Years with my girlfriend's family. First time out of the states. The week I spent there was by far one of the most relaxing and fun experiences I have ever had. Every single member of the staff was kind, courteous, and attentive. Maverick at the front desk was very charismatic and professional. A man by the name of Johnathon was very helpful one night helping me to my room. I went to the Grande down the road during my trip; it was too crowded and too large for my taste. Halcyon had just the right size of beachfront, the rooms were right on the beach, and the feel was very cozy and private. Would recommend this to anyone looking of a quiet escape from the world!